Customer Testimonials in Hickory NC
at Mike Johnson’s Hickory Toyota

I had an excellent experience with the service department, especially Hailey Huffman. She was very friendly, professional, and kept me updated throughout the process. They took the time to look into a sensor issue with my Camry, and even though they couldn’t determine the exact cause, they made sure everything was checked and working properly. I really appreciate their help and the fact that there was no charge for the service. Great customer service and a great experience overall!

customer service was great Haley was aswsome explained everything and got it taken care of !

Melissa was fantastic. Easy to work with will be bringing vehicle back for service again.

If you’re getting service done here, I highly recommend asking for Jennifer when making your appointment. She was friendly, professional, and kept me updated throughout the process.

Everyone is so nice and helpful

The Experience was amazing, if you come here please ask for Tristan Kirby as the salesman and Trevor in the financial department. Tristan walked us through finding the right car and everything and Trevor helped with the financial paperwork!

Great from everyone all around! I have bought two brand new vehicles from them and will definitely be back!

Pete Ballard is your man. Ask for Pete!

Very good customer service reputation

Katie done a great job explaining everything about the AC on what they would do. Told us what else needed to be done on our Rava.

Thank you Tristan and everyone involved in the whole process. After negotiating with others for 2 plus weeks, I came in tired, anxious and frustrated, needing a vehicle and expecting the same. From start to finish, Iet me tell you, these guys went above and beyond to make me feel comfortable, found what I was looking for and with not much to work with on my end and I am truly grateful!

I called for a service appointment for my Tacoma at Mike Johnson's and spoke to Jon Killian the service representative. He helped me schedule this appointment at a convenient time and date, gave me a very reasonable estimate for the inspection and repairs I wanted for my truck. Jon and all technicians I dealt with could not have been more friendly and helpful. All work was completed on time and under the cost estimate. All personnel at Mike Johnson's were fantastic! They truly made this vehicle service a great experience. Thank you for the professionalism.

I had a really great experience working with Eddie Dominguez when purchasing my Camry. The dealership was about an hour away from me, so I really appreciated that Eddie was willing to negotiate with me over the phone and make the process easy without requiring me to make multiple trips. I had a very specific Camry in mind, including a particular color and package that were must-haves for me, and Eddie worked with me to make it happen. Throughout the entire process, he was extremely responsive, friendly, and easy to work with. I never felt pressured or like I was dealing with the typical pushy car salesman experience. What really stood out to me was what happened after I purchased the car. I noticed a scratch that needed to be addressed before I took ownership, and Eddie went above and beyond by driving a rental car to my work so I could have transportation while he personally took my Camry back to the shop to get it fixed. That level of service really impressed me. Overall, Eddie made what can sometimes be a stressful car-buying experience surprisingly easy. I would absolutely recommend working with him if you’re looking for a new Toyota. He earned my business and I wouldn’t hesitate to buy from him again.

Tristan and Joseph provided excellent customer service!

Great experience and Melissa always provides the best service! Would recommend her to anyone.

I highly recommend Mike Johnsons. I purchased two vehicles from them recently, a Rav4 and a Tacoma. I couldn't be happier with the service and the atmosphere. Id ask for Calix Johnson. Calix is one of the most upfront and honest salesman I've met in my 53 years. Thank you Calix for your help. We will be back for that Highlander soon

I highly recommend Mike Johnson's Hickory Toyota for the kindness and support they showed me during my car-buying experience. As a first-time buyer purchasing a car on my own, I was feeling very nervous and overwhelmed at first. After speaking with Andy Lowhon, the GM, over the phone and explaining my situation, he immediately made me feel heard and comfortable. Andy and Saul, my sales representative, treated me with patience, understanding, and genuine care throughout the entire process. Thanks to them, what started as a stressful and scary experience quickly turned into an exciting and happy one. I’m now driving a brand new '26 Toyota Camry, and I’m incredibly grateful for how smoothly everything went. If you’re looking for a dealership that truly cares about people and makes you feel supported, I absolutely recommend giving them a try

Before going to the dealership I called and was set up with Jordan Mooneyham on the phone. 1st. off, right away he listened to what my concerns were & what my families needs were. Less than an hour later, I ended up at the dealership & Jordan met me at the door. He took his time and was extremely patient showing myself and my one & half year old daughter around. He showed me options to stay within my budget, or at least a payment I could live with. I ended up driving off the lot with my Toyota Rav4! I am very happy with the experience I had today. They ended up giving me more for my trade in than Carmax offered and this dealership has more options when it came to who would/could finance my new car. It also helped they have a play area for small children, we were there for several hours (like you would be with any car dealership you go to) but not one time did my daughter get bored. Helps they have a small cafe inside. All in all, read these reviews but in the end, go visit this dealership and make your own decision. Don't let someone else's experience stop you from what could possibly be a great experience for you. I explored other dealerships but I ended up with the best deal at Mike Johnson's in Hickory. Thank you so much Jordan Mooneyham. UPDATE: Here it is 2021 and I am buying another car at Mike Johnson's Hickory Toyota. My experience today went just as great if not better than the first. Even though I have been thinking about trading my Rav 4 in for a newer model, I didn't plan on doing it today. I just went on a whim to look around. Norm was excellent, very laid back. He showed me around and after narrowing it down to two Rav 4's Justin stepped in and started crunching numbers. I left there with a brand new 2021 Premium Rav 4. Norm and Justin did an awesome job. I couldn't be happier. Ladies, don't ever worry about coming here alone. They will respect you and do their best to make things work. UPDATE: August 31st 2026 Life changes and sometimes you go with the flow. I wanted something a bit smaller than the Rav 4 and something with a sporty look. Today I traded my Rav 4 for a 2026 Corolla Cross! Thanks to the kindness and patience of Pat. Another staff member who took the time to listen to what my needs were. I can't imagine this experience without her patience and it is so much appreciated. Ladies, do not waste your time at other dealerships. Mike Johnson will do their very best to get you the car you want and at a price you're comfortable with. I did go to another dealership in Gastonia who would not work with me because of my credit. Made me feel like it was impossible. But Mike Johnson took the time to actually hear me today and I could not be happier.

Get estimate in writing before they take your vehicle back. Very deceiving pricing and even if they discount a tiny bit, expect it to change for the worse. At least mine did. On a positive note, The waiting area is very nice. And the people are nice. And I appreciate that they reached out and stood by their original quote after complaint.

As always, best customer service by Melissa Navoney! She is always so helpful and friendly! If you are a first time customer, ask for Melissa!